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Ticketing FAQ

LOGIN & ACCOUNT

 

I’m having problems with my login

Check if you are using the right email address.

Enable cookies in your web browser (click here to learn how to).

Contact us and we’ll assist you. Email: support@dashtickets.com.au

 

How do I create an account?

Go to the Toff in Town Tickets website and click on the “Sign Up” button on top right side of the screen.

 

Can I cancel my account after the purchase?

Yes you can but we recommend you keep it active so you can purchase tickets in the future without setting up an account again.

 

PURCHASE & TICKETS

 

Do I need to register an account to buy a ticket?

Yes, registering an account with email and contact details is the only way to purchase a ticket.

 

Can I correct personal or billing information on my order?

Yes. Once you are logged in you can edit all your details.

 

What is a booking fee and why do I have to pay for it?

The booking fee is what you pay to use this ticketing service.

 

What is a credit card fee and why do I have to pay for it?

The credit card fee is currently 2.5% and made up of the bank merchant fee and online payment gateaway and connection fees. We do not make any profit from this surcharge as it is entirely third party charges.

 

Can I make a ticket reservation?

Sorry, we don’t reserve tickets so we can be fair and offer tickets to all customers on a ‘first come first served’ basis.

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Are there discounts for groups?

Ticket prices are as advertised unless specified. From time to time, there might be a group booking discount but instructions on how to take advantage of such offer will be stated at ticket purchase stage.

 

Can I re-sell tickets I have bought?

Toff in Town and Dash Tickets do NOT support the resale of tickets. Potential buyers and sellers do so at their own risk that the ticket is a fraudulently duplicated and will not scan positively at the door.

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I’m not sure about putting my credit card details on the internet. What type of security does Toff in Town and Dash Tickets provide?

Dash Tickets uses SSL encryption protocol to guarantee secure transactions and complete confidentiality. Your credit card details and all the information you enter on the various forms is automatically encrypted when your data is transferred over the network.

 

I bought 4 tickets but 2 of them are for a friend. Can you email me them separately?

Sorry but we can’t help you with this one. Tickets are generated automatically and grouped by the account’s owner.

 

My computer doesn’t open PDF files.

Click here to download Adobe Acrobat Reader.

 

I haven’t received an email confirmation. What do I do?

Sometimes emails are not received by customers due to spam filtering from their ISP’s. Once you have purchased a ticket, you can log back into your account at any stage to re-print your tickets

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My ticket was stolen

Just contact us and we can delete the previous ticket and reissue another one for you.

 

When will I receive my hard copy ticket?

We don’t mail hard copy tickets. You need to print them off by logging back into your account at any stage and print your purchased tickets.

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I don’t have a printer.

You can email or even save your ticket to print somewhere else. You can also save the ticket on your phone and present it to us at the venue (via campbell). Don’t forget to take a photo ID with you

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I don’t want to/can’t attend the event anymore. Can I get a refund?

According to our Terms and Conditions there is no refund policy should they not be able to attend the event for whatever reason.

 

Can I give my ticket to a friend without warning Toff in Town or Dash?

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